Shipping policy
Last updated: August 3, 2026
Thank you for shopping with KERA Craft. We are committed to delivering your handcrafted wooden products safely and efficiently.
1. Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders are processed during our regular business days, excluding weekends and public holidays.
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During busy periods, processing times may be slightly longer.
2. Shipping Area
At this time, KERA Craft ships within Egypt only.
We currently do not offer international shipping.
3. Delivery Time
Estimated delivery times are:
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Major Cities: 2–5 business days.
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Remote Areas: 3–7 business days.
Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, or other unforeseen circumstances.
4. Shipping Fees
Shipping charges are calculated at checkout based on your delivery location.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you may receive tracking information (when available) from the shipping carrier.
6. Delivery Delays
While we do our best to ensure timely delivery, KERA Craft is not responsible for delays caused by:
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Shipping carriers.
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Weather conditions.
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Public holidays.
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Events beyond our reasonable control.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate before placing your order.
KERA Craft is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
8. Damaged Packages
If your package arrives damaged, please contact us within 3 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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Photos of the damaged packaging.
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Photos of the damaged product.
9. Failed Delivery
If a delivery attempt fails due to an incorrect address, the recipient being unavailable, or failure to respond to the shipping carrier, additional shipping charges may apply for reshipping the order.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Email: info@keracraftegy.com
Instagram: https://www.instagram.com/kera.craft