Refund policy

Last updated: August 3, 2026

At KERA Craft, we take pride in the quality of our handcrafted wooden products. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as you received it.

  • Be returned in its original packaging.

  • Include all original accessories (if applicable).

  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us before sending your item:

Email: info@keracraftegy.com

Instagram: https://www.instagram.com/kera.craft

Return Address:
KERA Craft
Balteem, Kafr El Sheikh
Egypt

Please note that returns sent without first contacting us and receiving approval will not be accepted.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

  • If the return is due to a damaged, defective, or incorrect item sent by KERA Craft, we will cover the return shipping costs.

  • If the return is requested for any other reason, such as changing your mind or ordering the wrong item, the customer is responsible for the return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 3 days of receiving your order.

To help us process your request quickly, please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the product and its packaging.

Once your request has been reviewed, we will provide the appropriate solution, including a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Products that have been used or damaged after delivery.

  • Products not returned in their original condition or packaging.

  • Sale or clearance items.

  • Gift cards.

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the eligible item (after approval) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued via bank transfer within 10 business days.

Please note:

  • Processing times may vary depending on your bank.

  • Original shipping charges will only be refunded if the return is the result of an error made by KERA Craft.

  • Refunds cannot be processed until the returned item has been received and inspected.

If you have not received your refund within 15 business days after approval, please contact us.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: info@keracraftegy.com

Instagram: https://www.instagram.com/kera.craft

Return Address:
KERA Craft
Balteem, Kafr El Sheikh
Egypt